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Learning Resources

Below is a collection of free learning resources for those who are interested in ISO9001 Quality Management Systems.

Non-conformance
  • A non-conformance means that something went wrong. It could be in a product, service, process, and the result does not meet the specifications or requirements in some way.
Corrective Action
  • Corrective actions are what you do to fix a problem. These include both immediate actions to 'put out the fire' and also the longer term measures you take to ensure the problem won't occur again.
Preventive Action or Managing Risk
  • Preventive actions are pro-active - you take action to stop something from happening. This is also called addressing risk.
Problem solving with the '5 Why 1 How' technique
  • 5 Why technique