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Learning Resources

Below is a collection of free learning resources for those who are interested in ISO9001 Quality Management Systems.

ISO 9001 Timeline - Implementation and Ongoing Management
  • Here's a rough timeline for implementing a new ISO 9001 compliant quality system, getting certified and the ongoing maintenance through to re-certification.
Meeting Tactics
  • some tactics for running effective meetings, and a few tips on avoiding the bad ones.
History of ISO 9001
  • How the ISO 9001 standard came about - via a brief presentation built with Prezi.
Non-conformance
  • A non-conformance means that something went wrong. It could be in a product, service, process, and the result does not meet the specifications or requirements in some way.
Corrective Action
  • Corrective actions are what you do to fix a problem. These include both immediate actions to 'put out the fire' and also the longer term measures you take to ensure the problem won't occur again.
Preventive Action or Managing Risk
  • Preventive actions are pro-active - you take action to stop something from happening. This is also called addressing risk.
Control of Documents
  • What the ISO 9001 standard requires for document control and some practical examples on how to actually achieve it, including an example document header and footer and an example document register.
Required documentation for ISO 9001
  • Documented information to be maintained. Procedures required for ISO 9001:2015. Six procedures that were required in ISO 9001:2008.
Records required by ISO 9001:2015
  • List of required records for ISO 9001:2015, or documented information to be retained.
Using Process Maps
  • A process map provides a top level overview of all the business processes and how they interact. Have a look at our example process map.
Supplier Management
  • ISO 9001 says that you should evaluate and select suppliers based on their ability to meet your requirements.
Environmental Management Accounting
  • Quantify the material and energy costs associated with waste as well as end products
Competence and Awareness
  • Personnel should be competent - what does this actually mean ?
Hierarchy of Controls
  • The hierarchy of hazard controls is a list which emphasises controlling a hazard at the source
Integrate Quality and Safety Management
  • Quality, safety, and environmental ISO management standards align closely and can easily be integrated in to one system.
Problem solving with the '5 Why 1 How' technique
  • 5 Why technique
Records for Safety Management
  • Records you should be keeping to show your safety system is really working.
Risk Management
  • Risks faced by a business or a big project are best managed with a formal process. Essentially, the steps are as follows
Management Review
  • This is a review of your management system to assess whether it is effective and suitable for the organisation. The standard requires that certain topics be reviewed, by "Top Management".
Planning for Quality - System
  • You need to plan for the requirements of the quality management system (in addition to planning for delivery of your product or service)
Business Planning techniques
  • Most businesses need to plan ahead to be ready for changes. There are a multitude of techniques and analysis tools available online.
Planning for Quality - Product / Service
  • Quality planning for production or service provision refers to the detailed planning that goes into assuring that the product or service you provide meets legal and customer requirements.
Calibration
  • A quick guide to managing calibration. What is it? How often? What should be calibrated? Keeping records and what to do when your equipment fails calibration.
Internal Audits
  • How to go about performing Internal Audits, how often they should be scheduled, and how they fit in with External Audits.
Process Improvement - 5S
  • 5S is a process improvement tool that seeks to improve the efficiency and flow of work. Sort, Straighten, Sweep, Standardise, Sustain
Inspection and Test Plans
  • An Inspection and Test Plan lays out a schedule of inspections at critical control points or 'hold points' within a process, in order to verify that things are progressing as they should be. We look at an example ITP.
Managing Legal and Regulatory Requirements
  • You must ensure that your product or service meets both customer and regulatory requirements. To manage them properly you should have some systematic process in place. Here's what you need to do.