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Latest Posts - Quality

Winds of Change in Healthcare

With the imminent release of the next ISO 9001 Quality Management System Standard, as well as a new draft of the National Safety and Quality Health Services Standards (NSQHSS) and a review of the Credentialing/Scope of Clinical Practice Standard, there are big changes coming for health practitioners in Australia.

Major vs. Minor Nonconformity

Although the standard does not make this distinction, many businesses choose to handle minor and major nonconformities differently. This approach helps make sure resources are directed appropriately. However, you can't simply decide to ignore minor problems. Many small issues add up to a major problem.

Inspection and Test Plans

Inspection and Test Plans set out critical control points or 'hold points' where you will conduct an inspection or check in order to verify that things are progressing as they should be. For ISO 9001, it's part of Monitoring and Measurement.

Follow the Customer Order to Quality

When implementing a new ISO9001 Quality Management System, it is sometimes difficult to know where to begin. A common question is 'which procedures do I need to document?". Here's a way to help you find out which procedures your company needs to control to ensure quality, and how much to document.